Frequently Asked Questions

Delivery

 

How much is shipping within the United States?

Shipping is done worldwide via US Post Office.  The fee for shipping is a flat rate of $10.00 for all orders under $100.00.  

 

Free shipping is available for all domestic orders over $100.00. 

 

 

Do you ship internationally?

 

Shipping from the US to any country internationally is a flat rate of $14.95 - $17.95 depending on which country it is going to, shipped First Class International.  Packages internationally normally should be recieved within 10-14 days, but is not guaranteed and can take as long as 1-2 months.

 

 

How long will it be before I recieve my order?

 

It depends on what you ordered; some products many take longer to arrive.  In accordance with US postal Service, your parcel should arrive within 1-3 days in the US.  It also depends whether it is in stock, or needs to be ordered.  Please allow additional time for pre-orders or customer orders. Feel free to contact us for more information regarding your order.  This helps us keep our prices at the very best in the United States.

 

 

Returns

 

What is your return policy?

Returns are available only if a product is faulty.  However, we take utmost care to look over products prior postage.  Returns will not be accepted upon change of mind.  Exchanges are available if unworn and returned in original packaging within 7 days.  Return shipping costs are the responsibility of the customer.  East Lafayette Street will not be responsible for lost or damaged items in the mail.  Please contact us first via our contact form or at info@eastlafayettestreet.com if you wish to return an item for an exchange.

 

 

 

PRE-ORDERS & CUSTOM ORDERS

Can you order in items that are out of stock?

 

We will do our best!  Send us a message via our contact form with the product you are after and we will do our best to order it in for you.  Some products are not in stock and have a 'pre-order' function so we can let you know when they will arrive.

 

 

 

Payment

What forms of payment do you accept?

 

We gladly accept Visa, MasterCard and PayPal payments all through Paypal.

 

 

 

Security

How secure is this store?

 

East Lafayette Street use PayPal for payments.  PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (highest level commercially available).

 

 

© 2016  East Lafayette Street. All rights reserved.  

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